Shipping Policy

Overview

At DominicWalsh, we understand the importance of timely and secure delivery of your theatrical costumes. This shipping policy outlines our procedures and commitments regarding the delivery of your orders.

Domestic Shipping (Within Australia)

Standard Shipping

• • Processing Time: 1-2 business days
• • Delivery Time: 3-7 business days
• • Cost: Free for orders over $500
• • Tracking: Provided via email

Express Shipping

• • Processing Time: Same business day for orders before 2 PM AEST
• • Delivery Time: 1-3 business days
• • Cost: Calculated based on destination and package size
• • Tracking: Real-time tracking provided

International Shipping

We ship worldwide using reliable courier services. International shipping times and costs vary depending on the destination country.

Standard International

• • Processing Time: 2-3 business days
• • Delivery Time: 7-14 business days
• • Cost: Calculated based on destination and package weight
• • Tracking: International tracking provided

Express International

• • Processing Time: 1-2 business days
• • Delivery Time: 3-5 business days
• • Cost: Premium rates apply
• • Tracking: Comprehensive international tracking

Custom Orders Shipping

For custom-made costumes, shipping timeframes begin after the completion of the costume:

• • Additional quality checks before shipping
• • Special packaging for delicate items
• • Insurance included for all custom orders
• • Shipping method options same as standard products

Shipping Insurance

All orders are automatically insured against loss or damage during transit:

• • Full coverage for order value up to $5,000
• • Additional insurance available for higher-value items
• • Claims process handled by our customer service team
• • Photographic documentation required for damage claims

Package Tracking

Stay informed about your order's journey:

• • Tracking number provided via email upon shipping
• • Real-time updates through courier's tracking system
• • Email notifications for major shipping milestones
• • Customer service support for tracking inquiries

Delivery Information

Address Requirements

• • Complete and accurate shipping address required
• • Contact phone number for delivery updates
• • Special instructions can be added at checkout
• • Business hours for commercial deliveries

Failed Delivery Attempts

• • Two delivery attempts included
• • Notification card left after failed attempts
• • Collection from local depot available
• • Redelivery can be arranged

Contact Information

For any shipping-related queries, please contact our customer service team: